We are pleased to share a few testimonials from notes and letters we’ve received, all of which reflect so well on our hardworking Atlee Hill staff.
Dear Jacquelie Nave,
I was told that you were the administrator of Atlee Hill in Westminster, Maryland where my sister received services starting on August 8, 2022 for approximately three weeks.
I am writing on behalf of my sister Rosemarie and myself, in regard to the wonderful treatment she received from the staff in this facility. Rose received treatment with the utmost respect and care, far beyond what is provided at similar rehabilitation facilities. It was very obvious that each of the staff cared deeply about the patient they were assisting, without regard to their position or what services they were providing. You could really feel the team effort, as well as the individual effort.
To have so many highly skilled staff with incredible professionalism at one place is truly a gift that is not to be taken lightly, I know the facility is fairly new, but if the care and cleanliness are maintained, and the staff remain employed and are treated as well as they treat others, this place will be considered the stellar service provider in all of Westminster.
As Rose’s sister, everyone treated me with the utmost kindness and always kept me in the loop with how she was progressing. I was so happy to meet some of the kindest and most professional people around, and they did it with total genuineness. I would like to have written a letter for each of the individuals listed below, however I am certain you can see how difficult that would have been given that each one of them deserves the same level of respect and recognition.
Joe, Day Shift RN
Shawn, Day Shift Technician
Augi, Night Shift Technician
Raine, Evening Shift Technician
Ann, Physical Therapy
Melanie, Occupational Therapy
Gay, Front Desk
Coleton, Front Desk
Danielle, Nurse Practioner
Karen, Social Worker
Please keep up the excellent work and know that our experience was just amazing. May God Bless each of these individuals and may they always remain, as I stated in the topic box, INCREDIBLE!!!!
With respect and gratitude,
Rose, and her sister Trish
Karen’s dedication and willingness to go above and beyond truly makes a remarkable difference in both my mother’s life and in my life.
It is comforting to know that even when I am unable to be present with my mom, I know when Karen works; she is in capable hands. For example, I was unable to make it to the fourth of July celebration and I felt horrible! Karen assured me that mom had a great time and enjoyed the time with her Atlee Hill friends and family. Just knowing this, made me feel so much better. This commitment to ensure my moms comfort and well-being does not go unnoticed. Karen’s genuine care shines through in every action she takes, and for that, I am immensely grateful.
The little things she does for my mom makes a world of difference to me. Her attentiveness to her needs, just knowing when she is tired and ready for bed, or if she needs more water. Singing songs with my mom and making her laugh is more than words can describe. Her warm presence provides mom with solace and reassurance and gives me peace.
Karen’s dedication to my mom as well as the other residence can not be emphasized enough by all that SEE HER WORK AND VALUE.
I want to express my deepest gratitude for the unwavering support, especially during these challenging times. Her presence has made a significant difference in my mother’s life, and her kindness has not gone unnoticed. Karen’s efforts are seen and greatly appreciated. Her compassion and dedication in a field that is often under-appreciated, is a testament to the caliber of employee you have on the Atlee Hill team. There is no doubt that she will leave an indelible mark on the lives she comes in contact with. I know she has made a mark on both my mother’s life and mine.
Karen is a shining example of what it means to be a compassionate and dedicated nurse’s aid and for that, I am truly grateful.
I want to let you know what team players Ashleigh and Jessica are. Especially over the past month, I have had the opportunity to see them help my mom even though they were not her assigned aides. Several times when mom’s regular aide has been with other residents, they see mom’s light and KINDLY offer assistance. Or, they have just offered to assist mom’s regular aide if they were near to make it easier on all.
Today Ashleigh was assisting with mom. I overheard her say to mom that her wheelchair had spills on it. Instead of letting it go, she got mom on the toilet, cleaned the spill, changed gloves…mom said look at my skin flakes, Ashleigh didn’t miss a beat and put lotion on for her…without being asked. Just doing the kind next thing.
We know GNAs work so hard, and we are fortunate to have many good and stable staff aides, however thought you would want to know these observations of Jessica and Ashleigh and how appreciative I am.
(December 9, 2023)
I appreciated having a 2nd choice for each meal. Les works hard to make each meal to my specifications. I truly enjoyed going to lunch- like going out to a restaurant, being able to eat with others- out of my room.
I enjoyed multiple activities with groups. I was thankful for church services. Loved BINGO. Got to play cards with some of the residents. It is nice that they come around daily with coffee & daily activities.
Thank you so much for the wonderful care and patience you gave to my dad, AM. I appreciated all of your hard work and attentiveness not only to my dad, but also to other patients as well. I thought of you as working angels moving about in the hallway. All of your work and care did make an impact on me.
Many Thanks Again.
Love you all,
I came here after 2 weeks in intensive care…Ann was my physical therapist.
She was very helpful in teaching me how to use oxygen and how to recognize when I needed to rest and why that was important. The place is extremely clean.
The people who cared for me were friendly and cheerful. I think Scott Haswell and Danielle are excellent.
I thank you for the wonderful care I received at your rehab facility. Everyone was very adept at their work, very polite and preserved my dignity!
Thank you again and thank the ladies from the VFW especially Nancy, who made my afghan!
Rose Ann S.
Danielle (NP) was quick to get the meds needed and was attentive. H was very thorough in reviewing my records and making sure my meds were correct.
Meals were good and the dietitian personally made sure my special diet needs were met. Room was cleaned well everyday. The activities were good. Love Terries! I participated in several and loved puzzling in the bright dayroom.
Great people work here.